Trainershack.co.uk online trainers store

Privacy Policy

Our policy
We are a responsible online store and take your privacy extremely seriously, only using the information we collect about you in accordance with the Data Protection Act 1988.

Trainershack.co.uk does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

If you would like to view the information we hold on you in order to check accuracy, please contact us. We will take appropriate action to verify your identity before allowing any information to be disclosed or modified to protect your privacy and security.

The data we collect
For the fulfillment of online orders we will collect the following information: name, address, phone number and email address.

If you join our mailing list we will collect the following information: email address. You are able to unsubscribe from this service at any time.

If you enter a competition where purchase is not necessary we will collect the following information: email address. If you are a competition winner we will require the following information in order to deliver your prize: name and address.

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Deliver promotional material when permission is given

The data we do not collect
We do not collect your credit/debit card information and this is not held in clear form on any website. This information is taken by our card handler on their secure website. We do not take any other information other than the details that are listed above.

Cookies used on this site
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Our privacy promise to you
Through the stringent use of managerial, physical and electronic procedures we will keep the details we have collected about you secure. No part of this website contains information unsuitable for children.

If you would like further information on our policies, to request information or to make a complaint please contact us via a method listed below. We take all comments very seriously and will endeavour to resolve any issue within 24 hours.
Phone: 0845 2 57 27 40
Email: privacy@trainershack.co.uk