Trainershack.co.uk online trainers store | payment and postage information

Payment information

Payment methods
We accept the following UK debit/credit cards: MasterCard, Visa, Switch, Solo, Delta, Electron and Maestro. If you are purchasing from outside the UK, please contact us to find out how to pay using internationally registered cards.

We are also happy to accept cash, cheques and postal orders. To pay by one of these methods, please phone us on 0845 2 57 27 40 to place your order and send your payment to: Trainershack.co.uk, Ffolt Goch, Llanelidan, Ruthin LL15 2RD. If you are sending cash to us, please use an insured postage service

Payment security
All online payments are handled by Nochex (www.nochex.com) through their secure server. Your card details are not sent to us and are not held in clear text anywhere. If you have any questions regarding safety or privacy, please contact us.

Postage information

How we send your order
We use Royal Mail PacketPost for all UK orders as standard, and dispatch within 24 hours on Monday - Saturday. This means that you will normally receive your purchase the next day if ordered before 10AM, however you should allow up to four days for delivery (excluding Sundays).

This service includes a Proof of Sending service where in the event of a missing/damaged item we will submit a claim to Royal Mail for you but cannot be responsible for the outcome.

Where we deliver to
We normally only deliver to mainland UK addresses (including NI, IOM and IOW). We are, however, more than happy to accept international orders. Please contact us for more information on this.

Delivery charges
Postage is free on all UK orders. A non-refundable postage charge of £3.95 is payable on all orders re-sent due to exchanges or Royal Mail returns to us.

The following charges apply for international shipping:
Rest of Europe £9.95 GBP
Rest of the World £14.95 GBP

We are also happy to dispatch orders via a special delivery service on request. Further information on this can be found by contacting us.

Contact information

Email
We normally answer emails within one hour during business hours. Please send your enquiry to: sales@trainershack.co.uk

Phone/fax
You can phone or fax us on: 0845 2 57 27 40 (international +44 845 2 57 27 40). Calls from the UK are charged at local rates.

Opening hours
Our customer services department is open from 08:30-17:00BST Monday-Saturday.