 | How may I help you today?
Hello! I'm your virtual assistant to help you shop at Trainershack.co.uk. If I can't answer your question from the list below, please don't hesitate to email or call us. Have a good day!
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How can I contact you?
You can contact us by:
Emailing us: sales@trainershack.co.uk
Phoning or faxing us: 0845 2 57 27 40 (8:30-5:30 Mon-Sat) |
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Can I order by phone?
We can accept orders by phone. Please call 0845 2 57 27 40 during business hours Monday to Saturday and we will be happy to help you order your trainers. |
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Why are your trainers so cheap?
As we only operate through our website and don't have the overheads of High Street stores, we are able to pass these savings on to our customers with up to 50% off RRPs. |
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Are your trainers genuine?
All our trainers are guaranteed genuine and authentic. If we say they are leather then they are. There are no fakes sold here and we work actively with the relevant authorities and manufacturers to eradicate fake trainers entering the UK. |
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How can I pay?
We accept UK debit and credit cards through our secure checkout (operated by Nochex). We are also happy to accept cheques, cash and Postal Orders - just contact us for details. |
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Do you sell Gift Vouchers?
We sell Trainershack.co.uk £5 gift vouchers that make great presents. There is no expiry date on the vouchers and are in values of £5 to make your purchase flexible. Go to any product section to buy gift vouchers. |
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How much is postage?
Postage is FREE to UK addresses on all orders. |
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How long does delivery take?
We normally dispatch orders within 24 hours on working days. You should expect to receive your trainers within 1-4 working days. |
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What is your returns policy?
You can return your purchase to us for a no quibble refund or exchange within seven days. |
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How do I join your Mailing List?
To join our exclusive Mailing List, simply enter your email address below and click 'Submit'. Remember, you can unsubscribe at any time.
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I can't find the trainers I am looking for
Try contacting us, we may be able to source the trainers you are looking for. |
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What sizes do you stock?
All our products are in UK mens sizes, unless otherwise stated. If the size you require is not available please contact us. |
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Can I see more photos?
Just click on the style you are looking at and you will be taken to a new page showing photographs from other angles and more product information. |
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Do you stock kids trainers?
Want your kids to look cool? We can order children's Nikes, including Air Force 1s, from under £30. Simply contact us with what you would like and we will try and source the shoes for you. |
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Can I get any discount?
If you're ordering three or more pairs we will be happy to offer you a discount on your order. Simply contact us for details. |
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Can you deliver outside the UK?
This can be arranged - contact us with your requirements. The following postage charges are applicable:
UK (including NI, IOM and IOM) FREE
Rest of Europe £9.95 GBP
Rest of the World £14.95 GBP |
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